Each Product you purchase from GENIE BEAUTY comes with a 30 day money back guarantee. If you are not completely satisfied with a Product, simply return the unused portion within 30 days from the date you received your Product. For Products purchased on an auto-ship plan, the guarantee only applies to first-time shipments. The money back guarantee does not apply to subsequent purchases of the same Product. Before a refund can be issued, Customers are required to contact GENIE BEAUTY at [1-866-700-2227] for return authorization and instructions. Proof of purchase is required. Shipping and processing charges are nonrefundable. GENIE BEAUTY will issue a refund for the original Product purchase price, less shipping, within 10 to 15 business days (or 1 billing cycle) after receipt of your return Product.